- Why do I need a TAC?
- Is TAC the same as the Internet Banking PIN
- How much time do I have before my TAC expires?
- Can I request for TAC 24 hours a day, 7 days a week?
- Can I request for a TAC at the bank branch or via email to Maybank2u.com or by calling the Call Centre?
- Will I need a TAC each time I login to Maybank2u.com?
- Do I need a new TAC for every transaction?
- Can I request for two or more TACs and use them?
- Can I cancel or deactivate my TAC?
- I lost my TAC / I forgot the TAC / My TAC has expired!
- How many mobile phone numbers can I register for TAC?
- Can I register my mobile number for TAC via Maybank2u.com?
- How do I change my mobile number for TAC?
- Can I request for TAC using my mobile phone (SMS)?
- Is there a charge for TAC via mobile phone (SMS)?
- How long does it take to receive TAC via mobile phone (SMS)?
- There was a service interruption/time-out during the transaction. Is my TAC still valid or do I need a new one?
- What happens if I enter a wrong TAC?
- What happens if I suspect illegal or fraudulent transactions from my account?
- How will I know that the TAC number I’ve received on my mobile is from Maybank2u.com?
- I entered my TAC as requested but got an error message.
- How many times can I use the same TAC?
1. Why do I need a TAC?
TAC is compulsory for specific transactions because it provides an additional layer of security to protect you against unauthorised access to your account.
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2. Is TAC the same as the Internet Banking PIN
No, it is not. Your FTAC, which is sent to your registered mobile number upon enrolment to M2U. TAC is not used for login but for specific transactions and types of activities. TAC will expire after 2 hours if you do not use it, upon request. Once it is activated, you may still use it for another 2 hours. You may perform several transactions with the same TAC.
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3. How much time do I have before my TAC expires?
For your online banking safety, your TAC can now only be used for two hours or while you are still logged on, whichever is earlier.
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4. Can I request for TAC 24 hours a day, 7 days a week?
You can request for TAC online via M2U, anytime - 24 hours a day and 7 days a week.
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5. Can I request for a TAC at the bank branch or via email to Maybank2u.com or by calling the Call Centre?
No, you can only request for a TAC via M2U.
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6. Will I need a TAC each time I login to Maybank2u.com?
TAC is only required for specific transactions. One TAC can be used to register multiple 3rd party accounts and bills. Subsequently, you will not require a TAC for these pre-registered transactions.
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7. Do I need a new TAC for every transaction?
You can use the same TAC for one or more transactions that require TAC within one login session.
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8. Can I request for two or more TACs and use them?
You may, but the latest TAC will immediately override the earlier one for security, therefore only one TAC will be valid at any time.
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9. Can I cancel or deactivate my TAC?
No, you cannot. If you do not wish to use your TAC, just delete the SMS or destroy the ATM slip that has your TAC printed on it for security reasons.
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10. I lost my TAC / I forgot the TAC / My TAC has expired!
Make a request for a new TAC via M2U.
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11. How many mobile phone numbers can I register for TAC?
You may only register one number.
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12. Can I register my mobile number for TAC via Maybank2u.com?
No, you cannot. Your mobile number registration for TAC can only be done at the Branch for security purposes.
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13. How do I change my mobile number for TAC?
You can change your TAC registered mobile number to branch where you initially enrolled your number.
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14. Can I request for TAC using my mobile phone (SMS)?
No. Your TAC request must be done via M2U. You can only receive TAC via SMS, sent to the mobile phone number you registered.
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15. Is there a charge for TAC via mobile phone (SMS)?
It is available free of charge for a limited period.
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16. How long does it take to receive TAC via mobile phone (SMS)?
The delivery time depends on the traffic volume of your mobile service provider.
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17. There was a service interruption/time-out during the transaction. Is my TAC still valid or do I need a new one?
You will only require a new TAC, if you have to login into M2U.
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18. What happens if I enter a wrong TAC?
If you enter an invalid TAC 3 times, you will be forced to "Logout" upon your fourth attempt. As a security precaution, your TAC will be deactivated immediately and you will not be allowed to log in to Maybank2u.com on your next "Login". Call our Call Center hotline at 588-3888.
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19. What happens if I suspect illegal or fraudulent transactions from my account?
Please contact our Call Center hotline at 588-3888 immediately.
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20. How will I know that the TAC number I’ve received on my mobile is from Maybank2u.com?
TAC numbers will be sent via Sun Cellular 0922-804 9573.
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21. I entered my TAC as requested but got an error message.
You may receive an "error" message for the following reasons:
- Your TAC is incorrect or has expired
- You have exceeded the maximum number of three tries
- You need to request for a new TAC because your login access was previously denied
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22. How many times can I use the same TAC?
You can use the same TAC for the duration of each logon to Maybank2u.com. Your TAC will expire immediately each time you logout of Maybank2u.com.
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Can we help?
Maybank Call Center :
(+632) 588-3888
Domestic Toll Free:
1800-10-588-3888
Email :
customerservice@maybank.com.ph
SMS :
0917-MAYBANK
Security alert!
Protect yourself from being a victim of email or SMS scams! If you receive suspicious messages, contact our call center immediately at (+632) 588-3888.
